Ensuring compliance with regulatory requirements is a challenge for any company. The healthcare industry faces particular scrutiny ensuring patient information is secure, and confidentiality is not compromised. Similar to the Health Insurance Portability and Accountability Act (HIPPA) in the United States, St. MargaretŐs Somerset Hospice must conform to Caldicott principles, a set of guidelines established in England and Wales to ensure National Health Service (NHS) patient information remains secure and confidential.
A data breach and the risk to Caldicott Principles compliance cried out for monitoring software at St. MargaretŐs Somerset Hospice. Their data breach response secured their data but also allowed for comprehensive monitoring of confidential information to remain Caldicott Principle compliant. "
In the wake of a disconcerting data breach, implementing computer activity monitoring software became a top priority of St. MargaretŐs management.
ÓThe first program we tried was based on Windows auditing, and it was a dismal failure,Ó said Middleton. ŇThen we noticed Veriato 360. We worked with Veriato in the UK, setting up a demo, which looked good. We followed that with a trial to ensure Veriato 360 met our needs in action, and it did.Ó
ÓSince purchasing Veriato 360, St. MargaretŐs Somerset Hospice also revealed instances of intellectual property theft. One employee transferred data to removable media and took it when they left their job. The data was completely gone. They actually took the ONLY copy of a document in existence ... on a USB stickÓ, said Middleton. ŇUsing Veriato 360, we were able to demonstrate it was on removable media. And because we were able to show this, we were able to have it addressed by our legal department.Ó
ÓFrom the beginning, thatŐs what we were looking for, to be able to see and track actions taken on a specific document,Ó said Middleton. ŇUsing Search to create an audit trail, to see who might have accessed a specific document, which was the initial request we could not comply with ... until we implemented Veriato 360.Ó
ÓVeriato 360 has definitely been worth the purchase and the effort. When you compare it to the price of other software necessary to get a computer up and running in a business environment, itŐs priced right. Veriato 360 is part of the overall picture, an essential part of our network.Ó