Veriato Careers

We are searching for a Senior Product Support Technician to join our Support team in solving challenging issues regarding post-sales, installation, configuration and usage of our software. Customer Support excellence is mandatory.

This position requires that you possess excellent written and verbal communications skills, as considerable time will be answering concerns via email and telephone.
You must have outstanding knowledge of all versions of Windows, advanced knowledge of Network Administration and troubleshooting in order to isolate and solve technical issues quickly and accurately in a team environment. You should be highly motivated, able to multitask, and have an utmost commitment to customer satisfaction.

A successful candidate will have experience in the following but not limited to:

• Microsoft Active Directory and related technologies: DHCP, DNS, Group Policy, Security Groups
• TCP/IP
• Routing
• Firewalls
• Virtual Environments
• Microsoft SQL knowledge is a plus

Minimum requirements include:

• 5+ years Windows troubleshooting experience.
• Expertise in Microsoft Windows operating systems 7.0 to 10 as well as Server 2016 and above.
• Able to navigate in MAC OS 10.11 and above.
• Demonstrated ability to provide outstanding customer support.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Outstanding documentation skills.
• Excellent written and verbal communication skills
• Spanish speaking a plus
• AA/AS degree (preferably technical), technical certifications, or equivalent work experience.

Veriato promotes a fun and challenging work environment. We have offices in Palm Beach Gardens, FL, Vero Beach, FL, and London, UK. This position is located in either our Vero Beach, FL or Palm Beach Gardens, FL office. Veriato offers a highly competitive salary with generous benefits including health, dental, vision, company paid short/long-term disability, company paid life/AD&D insurance, paid time off and a 401K plan with company match!

Must be eligible to work in the United States. Please no recruiters/agencies. E.O.E.

This is a technical leadership role in the organization. It will span across multiple products and architectures. The purpose of this role is to view each product as a cohesive entity and not as the sum of discrete, component elements while assisting in guiding design efforts towards larger architectural goals. Strong candidates will be able to lead visionary architectural efforts.

This role is not a gatekeeper or approval role. There are no direct reports or final sign-off authority. Instead, influence and leadership will be needed to be effective.

Minimum Qualifications:

-Minimum of 5 years in design and/or architecture in C# or Java
-Bachelor’s Degree in Software Engineering, Computer Science or related technical field
-Excellent C# coding skills
-Experience building multi-tier complex Windows applications
-Strong problem-solving ability
-UI and middleware development
-SaaS-based product development experience
-Experience leading small to medium sized technical teams

Knowledge, Skills and Abilities:

-Broad knowledge of software and network technologies
-Demonstrated ability to apply technical knowledge to generate design solutions
-Results oriented
-Ability to work in a team environment
-Able to work with and in close proximity of fellow Team members
-Ability to prioritize workload
-Must have excellent communication skills, both oral and written

Veriato promotes a fun and challenging work environment. We have offices in Palm Beach Gardens, FL & Vero Beach, FL and London. This position may considered be located remote. Veriato offers a highly competitive salary with generous benefits including health, dental, vision, company paid short/long-term disability, company paid life/AD&D insurance, paid time off and a 401K plan with company match!

Follow us on LinkedIn (https://www.linkedin.com/company/veriato) and Twitter @Veriato.

Must be eligible to work in the United States. No work sponsorship provided.

Please no recruiters/agencies. E.O.E.