Veriato Careers

As the Enterprise Sales Executive, your primary responsibility is new business development at the enterprise level. The right candidate will thrive in taking ownership and developing a business in an entrepreneurial environment, building trusted relationships and managing the sales process.  In this role, you will use your technical sales abilities to open doors and present the suite of enterprise products to prospective customers, and will be able to translate those technical features and benefits to the business buyer to close the deal.

If you’re a high-energy enterprise sales professional with a track record of successfully selling in the cybersecurity industry we’d love to talk with you. 

JOB RESPONSIBILITIES:

• Build and own the market in your territory
• Develop and evolve relationships with existing accounts to grow client revenue
• Build long-term trusted partnerships with clients and reselling partners
• Proactively seek new business in market, as well as upsell and cross-sell existing clients
• Become an expert on Awareness Technologies’ solutions to effectively consult with C-level management and match customer needs with available solutions
• Demonstrate a consultative sales approach with the ability to connect solutions and new ideas for a successful client experience
• Deliver compelling presentations to a variety of audiences remotely using visual aids, online demos and other resources
• Advocate for your clients to ensure that they receive the gold standard in customer service
• Maintain high touch communication with key clients, including weekly/monthly updates, and quarterly QBR’s.
  
  

REQUIRED:

• 5-10+ years of Enterprise Sales experience successfully selling into enterprise accounts
• 5+ years’ experience in cybersecurity sales
• Proven track record of performance in exceeding goals, and growing the business
• Strong territory planning skills and ability to develop and execute both territory and account-based strategies
• Excellent Professional verbal and written communication skills.
• Strong interpersonal and communication skills.
• Strong listening and presentation skills.
• Experience working with Cybersecurity and/or Information Technology markets and clients
• Skilled at navigating an organization from the security architect to the CXO
• Experience negotiating 100k+ multi-year contracts
  

BENEFITS

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

LOCATION:

Our offices are in NYC, Westport CT, West Palm Beach, and Vero Beach, FL but this role may be local or fully remote.

The Senior Support Technician complements our Support team by solving challenging issues regarding post-sales, installation, troubleshooting, configuration, and usage of our software. Customer Support excellence is mandatory. You will troubleshoot and provide Solutions via e-mail or phone calls, including installs, upgrade and migrations, meeting assistance requests from customers with courtesy and respect always, no matter how trivial or complex the request may be or how inept the customer may be. The Senior Product Support Technician reports to the Director of Support.

JOB RESPONSIBILITIES:

• Multitask by taking support phone calls and responding to support e-mail simultaneously.
• Prioritize e-mail tickets by age and reply in a timely manner.
• Collecting information from customers experiencing the issue, analyzing performance logs, establishing a hypothesis, testing it, and implementing a corrective solution for the customer.
• Demonstrate patience and try to refine a technical problem into consumable advice.
• Provide excellent written and verbal communication skills with attention to detail.
• Perform remote sessions, as indicated by the nature of the issue, or at the customer’s request.
• Provide timely follow-up to assure customer satisfaction that issues are thoroughly resolved.
• Consult with colleagues/techs to provide or gain assistance.
• Escalate difficult cases to development to provide comprehensive solutions.
• Document and share unusual issues and solutions with colleagues and management.
• Establish good relationships with all departments and colleagues.
• Inform management regarding issue trends, and difficult or unsatisfied customers.
• Recommend optimum hardware to customers for their environment.
• Onboard users to the software, and/or provide initial training in the use of the software.
• Maintain satisfactory performance and attendance to meet departmental expectations.
  
  

REQUIRED:

• 5+ years Windows troubleshooting experience.
• Expertise in Microsoft Windows operating systems 7.0 to 10 as well as Server 2016 and above.
• Able to navigate in MAC OS 10.11 and above.
• Demonstrated ability to provide outstanding customer support.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Outstanding documentation skills.
• Excellent written and verbal communication skills
• Spanish speaking a plus
• AA/AS degree (preferably technical), technical certifications, or equivalent work experience
  
  

WORK EXPERIENCE

• Microsoft Active Directory and related technologies: DHCP, DNS, Group Policy, Security Groups
• TCP/IP
• Routing
• Firewalls
• Virtual Environments
• Microsoft SQL knowledge is a plus.
  
  

BENEFITS

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

LOCATION:

Our US offices are in NYC, Westport CT, West Palm Beach, and Vero Beach, FL but this role can be fully remote with some (post pandemic) travel to NY and/or FL.

Our industry leading products, Interguard, Vision and Cerebral products help organizations manage challenges related to insider threats and worker productivity. Our aim is to become the go-to product in the insider threat and productivity management space.

As a product manager, you will lead the charge in steering the product in the right direction while keeping the commercials healthy.

JOB RESPONSIBILITIES:

• Develop the vision and strategy for enterprise B2B products
• Thoroughly research the space, conduct 4P & 4C analysis and develop key strategies and differentiators to help Awareness achieve the leadership position.
• Develop product pricing.
• Be responsible for translating that vision and strategy into concrete roadmaps and goals, and working with your team to execute.
• Be responsible for collaborating across teams/orgs, driving ambiguous areas from start to finish, and communicating the team's strategy, vision and progress
• Work closely with product marketing to set the right messaging and ensure that the message reaches the enterprises
• Deliver on metrics set by the Management
• Develop metrics required to keep analyze product’s commercial performance
  
  

REQUIRED:

• Minimum of 4-5 years experience as a Product Manager, with at least 1 year in a dedicated Growth position preferably in information security and/or workforce productivity space
  
  

BENEFITS

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

LOCATION:

Our US offices are in NYC, Westport CT, West Palm Beach, and Vero Beach, FL but this role can be fully remote with some (post pandemic) travel to NY and/or FL.

About Us

Awareness Technologies is on a mission to help businesses and families be productive and safe.  We provide security, monitoring, forensic, and productivity solutions for the home and office. Our award-winning brands, Interguard, ScreenTime, WebWatcher, and Veriato Cerebral are trusted by organizations and families globally. With employees and offices throughout the US and EMEA, Awareness develops market leading solutions trusted by millions of parents and thousands of businesses.

We offer competitive pay, comprehensive benefits and opportunities to develop your career while helping families andcompanies be safe, secure and productive. We are committed to inclusion and belonging and encourage people from all backgrounds and industries to apply.

What you’ll do

The Sales Engineer is responsible for assisting a sales representative and partners with the technical sales activities for pre/post sales customer engagements.

As a sales team member at Awareness, you will be responsible for working with direct and channel sales teams providing customer support, product demonstrations, and executing proof of concept solution designs. Also, the Sales Engineer will be responsible for building solid relationships with the customer service and product development teams including being one of the primary voices of the customer. You will propose product updates and creative direction based on customer, partner, and prospect feedback. If you have robust security and technical background and a passion for finding solutions to complex customer business issues, then this is the right role for you!

Key Responsibilities

• Work as part of a team to provide technical sales support throughout the sales cycle across both direct and channel sales
• Work closely with product, engineering, analytics, and other functional areas to assist in strategic product development and program management
• Participate in prospect discussions to fully understand the technical landscape and best fit solution
• Prepare and deliver technical presentations and sales demos that showcase Awareness’s product offerings
• Manage and execute a diverse set of highly engaging proof of concept activities to help drive sales to successful completion, including consistent communication and ongoing technical consultation
• Support the sales team in the preparation of technical responses to RFI/RFP requests
• Manage and maintain our partner MSP SaaS offerings
• Support partner enablement activities by delivering product demos, product training, deployment support, and assist in the creation of technical sales collateral and tools
• Maintain detailed documentation
• Participate in the continuous development of pre/post-sales best practices
• Work closely with the sales team and product managers to identify gaps in current capabilities to drive the product roadmap and enhance offerings to the customer base
• Provide input to the tactical roadmap for ongoing and future product development
• Provide marketing support for conferences, webinars, and videos
• Collaborate closely with cross-functional teams and subject matter experts within the organization to represent the voice of the customer and manage technical escalations throughout the sales cycle
• Develop strong relationships with all stakeholders, internal and external

What You’ll Bring

• Bachelor’s Degree or equivalent from a four-year College or Technical School and 5 years of experience in a customer-facing role or equivalent combination of education and experience
• Ability to discuss highly technical security and IT concepts to all audiences, ranging from non-technical to executive-level technical decision-makers
• Experience at presenting and working with a client base that includes large enterprises and government agencies
• Must be a high-energy, self-motivated individual with outstanding professional, sales, and technical capabilities and the ability to thrive in a fast-paced, constantly changing work environment
• Strategic thinker: You have extensive experience providing strategic direction for brands in competitive and dynamic businesses along with strong written and verbal communication skills
• Entrepreneurial: You crave responsibility and want to shape the vision and direction of the company
• At least 5+ years of related technical experience, installing, designing, managing, administering, and supporting an enterprise network, including clients, servers, and networking devices. Expertise in the following disciplines: Network Security hardware and software, and Enterprise Anti-Virus solutions
• Strong experience administering and monitoring enterprise operating systems, including Windows and Macintosh
• Previous Sales/Systems Engineering experience is preferred
• CISSP, GIAC, MCSE, Virtualization, Cloud, CompTIA Certifications are preferred
• Bilingual - Spanish Speaking (great to have)
• Minimal travel is involved

Work Location

Our US offices are in NYC, Westport CT, West Palm Beach, and Vero Beach, FL but this role can be fully remote with some (post pandemic) travel to NY and/or FL.

Our Commitment to You

Awareness Technologies thrives on the diversity of our employee and customer communities. As an equal opportunity employer, we encourage people from all backgrounds, industries and identities to apply for open roles. All employment decisions at Awareness are based on business needs, job requirements and individual qualifications. Awareness does not tolerate discrimination or harassment of any kind.

About Us

Awareness Technologies is on a mission to help businesses and families be productive and safe.  We provide security, monitoring, forensic, and productivity solutions for the home and office. Our award-winning brands, Interguard, ScreenTime, WebWatcher, and Veriato Cerebral are trusted by organizations and families globally. With employees and offices throughout the US and EMEA, Awareness develops market leading solutions trusted by millions of parents and thousands of businesses.

We offer competitive pay, comprehensive benefits and opportunities to develop your career while helping families and companies be safe, secure and productive. We are committed to inclusion and belonging and encourage people from all backgrounds and industries to apply.

What you’ll do

The Sales Engineer is responsible for assisting sales representatives and partners with the technical sales activities for pre/post sales customer engagements.

As a sales team member at Awareness, you will be responsible for working with direct and channel sales teams providing customer support, product demonstrations, and executing proof of concept solution designs. Also, the Sales Engineer will be responsible for building solid relationships with the customer service and product development teams including being one of the primary voices of the customer. You will propose product updates and creative direction based on customer, partner, and prospect feedback. If you have robust security and technical background and a passion for finding solutions to complex customer business issues, then this is the right role for you!

Key Responsibilities

• Work as part of a team to provide technical sales support throughout the sales cycle across both direct and channel sales
• Work closely with product, engineering, analytics, and other functional areas to assist in strategic product development and program management
• Participate in prospect discussions to fully understand the technical landscape and best fit solution
• Prepare and deliver technical presentations and sales demos that showcase Awareness’s product offerings
• Manage and execute a diverse set of highly engaging proof of concept activities to help drive sales to successful completion, including consistent communication and ongoing technical consultation
• Support the sales team in the preparation of technical responses to RFI/RFP requests
• Manage and maintain our partner MSP SaaS offerings
• Support partner enablement activities by delivering product demos, product training, deployment support, and assist in the creation of technical sales collateral and tools
• Maintain detailed documentation
• Participate in the continuous development of pre/post-sales best practices
• Work closely with the sales team and product managers to identify gaps in current capabilities to drive the product roadmap and enhance offerings to the customer base
• Provide input to the tactical roadmap for ongoing and future product development
• Provide marketing support for conferences, webinars, and videos
• Collaborate closely with cross-functional teams and subject matter experts within the organization to represent the voice of the customer and manage technical escalations throughout the sales cycle
• Develop strong relationships with all stakeholders, internal and external

What You’ll Bring

• Bachelor’s Degree or equivalent from a four-year College or Technical School and 5 years of experience in a customer-facing role or equivalent combination of education and experience
• Ability to discuss highly technical security and IT concepts to all audiences, ranging from non-technical to executive-level technical decision-makers
• Experience at presenting and working with a client base that includes large enterprises and government agencies
• Must be a high-energy, self-motivated individual with outstanding professional, sales, and technical capabilities and the ability to thrive in a fast-paced, constantly changing work environment
• Strategic thinker: You have extensive experience providing strategic direction for brands in competitive and dynamic businesses along with strong written and verbal communication skills
• Entrepreneurial: You crave responsibility and want to shape the vision and direction of the company
• At least 5+ years of related technical experience, installing, designing, managing, administering, and supporting an enterprise network, including clients, servers, and networking devices. Expertise in the following disciplines: Network Security hardware and software, and Enterprise Anti-Virus solutions
• Strong experience administering and monitoring enterprise operating systems, including Windows and Macintosh
• Previous Sales/Systems Engineering experience is preferred
• CISSP, GIAC, MCSE, Virtualization, Cloud, CompTIA Certifications are preferred
• Bilingual - Spanish Speaking (great to have)
• Minimal travel is involved

Work Location

Our US offices are in NYC, Westport CT, West Palm Beach, and Vero Beach, FL but this role can be fully remote with some (post pandemic) travel to NY and/or FL.

Our Commitment to You

Awareness Technologies thrives on the diversity of our employee and customer communities. As an equal opportunity employer, we encourage people from all backgrounds, industries and identities to apply for open roles. All employment decisions at Awareness are based on business needs, job requirements and individual qualifications. Awareness does not tolerate discrimination or harassment of any kind.

About Us

Awareness Technologies is on a mission to help businesses and families be productive and safe.  We provide security, monitoring, forensic, and productivity solutions for the home and office. Our award-winning brands, Interguard, ScreenTime, WebWatcher, and Veriato Cerebral are trusted by organizations and families globally. With employees and offices throughout the US and EMEA, Awareness develops market leading solutions trusted by millions of parents and thousands of businesses.

We offer competitive pay, comprehensive benefits and opportunities to develop your career while helping families and companies be safe, secure and productive. We are committed to inclusion and belonging and encourage people from all backgrounds and industries to apply.

What you’ll do

The Director of Sales - EMEA is responsible for driving growth of the company’s solutions both directly and through the distribution channel throughout the region. Working closely with the marketing department and local team to deliver a robust localized offering, the role requires strong communication and management skills to ensure understanding and gain commitment from colleagues, partners and clients.

You will organize events with partners and then create and deliver cutting edge presentations to audiences of resellers and clients, ensuring that leads are followed up on to maintain a robust pipeline. Working with the Sales Engineer and Territory Account Manager you will create and deliver a plan to educate and train distribution partner teams so that they can in turn present our solutions to their clients. You will also be responsible for the day-to-day management of these team members and organize training, coaching and the review process whilst also ensuring their wellbeing.

The Director of Sales -EMEA will also spend a significant amount of time generating new business directly through enterprise organizations by identifying and nurturing relationships with multiple stakeholders including CISO, CTO, CFO and IT Directors. The role demands a strong understanding of the channel and business landscape across the region, identifying where System Integrators and VARs operate and establishing relationships that can facilitate growth in new markets.

Key Responsibilities

• Manage regionally based team members, oversee workloads, deliver training, and ensure company rules and local legislation are adhered to.
• Manage individual book of business including direct clients and partnerships.
• Responsible for meeting (or exceeding) annual sales quota, which consists of a combination of net new sales, upsells, and renewals individually and for EMEA team.
• Develop go to market strategy to grow the EMEA market.
• Work closely with distributors to ensure their resellers are up to date with our solutions, the market and technological advancement.
• Support partner enablement activities by delivering product demos, sales training and certification, assist in the creation of sales collateral training and tools
• Develop a robust pipeline that facilitates exceeding both personal and team targets.
• Represent the organization and generate leads at key industry and regional events.
• Deliver presentations and webinars that highlight the strengths of our solutions.
• Work closely with Business Marketing to create up to date presentations and collateral.
• Work closely with product, engineering, analytics, and other functional areas to assist in strategic product development and program management.
• Assist team members in negotiating deals, ensuring profitability and compliance.
• Work closely with the support team to eradicate issues and maintain strong business relationships with clients and partners.
• Develop strong relationships with all stakeholders, internal and external.

What You’ll Bring

• Master’s Degree or Bachelor’s Degree with a minimum of 7 years in Middle/Upper Management experience in a customer-facing role or equivalent combination of education and experience.
• Ability to converse in multiple regions, bi-lingual is a plus.
• Ability to discuss technical and business practice security and IT concepts to all audiences, ranging from non-technical to executive-level technical decision-makers.
• Experience at presenting and working with a client base that includes large enterprises and government agencies.
• Must be a high-energy, self-motivated individual with outstanding professional, sales, and technical capabilities and the ability to thrive in a fast-paced, constantly changing work environment.
• Strategic thinker: You have extensive experience providing strategic direction for brands in competitive and dynamic businesses along with strong written and verbal communication skills.
• Entrepreneurial: You crave responsibility and want to shape the vision and direction of the company.
• At least 5+ years of related channel and enterprise experience, installing, designing, managing, administering, and supporting an enterprise network, including clients, servers, and networking devices. Expertise in the following disciplines: Network Security hardware and software, and Enterprise Anti-Virus solutions.

Work Location

Remote with some travel to customer sites across the EMEA region.

Our Commitment to You

Awareness Technologies thrives on the diversity of our employee and customer communities. As an equal opportunity employer, we encourage people from all backgrounds, industries and identities to apply for open roles. All employment decisions at Awareness are based on business needs, job requirements and individual qualifications. Awareness does not tolerate discrimination or harassment of any kind.