We are searching for a Senior Product Support Technician to join our Support team in solving challenging issues regarding post-sales, installation, configuration and usage of our software. Customer Support excellence is mandatory.
This position requires that you possess excellent written and verbal communications skills, as considerable time will be answering concerns via email and telephone.
You must have outstanding knowledge of all versions of Windows, advanced knowledge of Network Administration and troubleshooting in order to isolate and solve technical issues quickly and accurately in a team environment. You should be highly motivated, able to multitask, and have an utmost commitment to customer satisfaction.
A successful candidate will have experience in the following but not limited to:
• Microsoft Active Directory and related technologies: DHCP, DNS, Group Policy, Security Groups
• Virtual Environments
• Microsoft SQL knowledge is a plus
Minimum requirements include:
• 5+ years Windows troubleshooting experience.
• Expertise in Microsoft Windows operating systems 7.0 to 10 as well as Server 2016 and above.
• Able to navigate in MAC OS 10.11 and above.
• Demonstrated ability to provide outstanding customer support.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Outstanding documentation skills.
• Excellent written and verbal communication skills
• Spanish speaking a plus
• AA/AS degree (preferably technical), technical certifications, or equivalent work experience.
Veriato promotes a fun and challenging work environment. We have offices in Palm Beach Gardens, FL, Vero Beach, FL, and London, UK. This position is located in either our Vero Beach, FL or Palm Beach Gardens, FL office. Veriato offers a highly competitive salary with generous benefits including health, dental, vision, company paid short/long-term disability, company paid life/AD&D insurance, paid time off and a 401K plan with company match!
Must be eligible to work in the United States. Please no recruiters/agencies. E.O.E.