Frequently Asked Questions
How do Veriato 360 and Veriato Recon work together?
The two solutions are designed to work together seamlessly. Operating from one console, you can deploy both User Behavior Analytics via Veriato Recon and User Activity Monitoring via Veriato 360.
This tight integration enables a proper coverage model – insuring lower risk employees behavior is baselined and analyzed, while higher risk employees activity is more closely monitored.
In addition, when Veriato Recon detects a meaningful anomaly in behavior, it’s a simple process to engage the power of Veriato 360 to quickly review the underlying user activity data – so you get the intelligence you need to act quickly and appropriately.
Does Veriato 360 work with Citrix® XenApp™ or Microsoft® Terminal Services?
Veriato 360 will record all Windows users that log in to the server using Terminal Services or Citrix software. When reviewing the data, simply set the criteria to view the information by user, instead of by computer, and you will be able to review the information from each Terminal Services or Citrix user.
Can Veriato 360 be used in a Windows Workgroup Environment?
Yes. This works as long as each computer has one Administrator User Account with the exact same username and password (case sensitivity rules apply). You can then enter this Administrator account when the Management Console asks you to enter credentials with permission to install or update the Recorder.
Won't Veriato 360 fill up our hard drives with data?
A Veriato Recorder maintains contact with its Veriato Server and uploads recorded activity every 4 minutes so that almost no recorded data is retained locally. If a recorded device leaves the network, the Recorder continues recording, retaining its data locally up to a maximum size or time threshold. As soon as the device is back on a network where it can contact the server, the Recorder uploads all of the stored data.
For data storage at the server, disk space required for each recorded device ranges from 2 to 20 megabytes per day, depending on intensity of user activity and the types of events being recorded. Some types of recording cost more. For example, if you choose not to record screen snapshots, you can reduce storage requirements to as low as 1 MB per device, per day.
Won’t all those devices contacting the server cause a lot of traffic on our network ?
The low impact on your network will surprise you. Any traffic Veriato 360 generates is automatically managed to minimize bottlenecks. By default, every 4 minutes, each computer automatically transfers recorded information securely over https to the application server for processing. Transactions are no longer than 30 seconds. If a computer is idle for 3 minutes, recording pauses, and nothing is sent across the network.
In the worst-case scenario, where a computer is in constant use and in continual interaction for a full 8-hour day, data transfers would occur approximately 120 times (every 4 minutes). Divide 10 MB (the day’s total) by 120 transmissions, and you see that each transmission is only about 83 KB.
Do I have to worry about permissions for the folder where Veriato 360 stores its screen snapshots and email attachments?
That depends on where the folder is located. All captured screen snapshot and email attachments are saved in a single “File Storage” folder, usually on a drive local to the Veriato Recon/360 Server.
Only the Veriato Service needs access to this folder. Users can view contents of the files (as their login accounts permit), as long as the service can “serve them” to the Veriato Management Console.
During Veriato installation, if you accept the default File Storage folder (C:\VeriatoData) or request a custom, local folder (C:\MyData), the install automatically sets the necessary permissions. Only when you request a network path to a folder (\\server20\DataFiles) are you prompted to enter account credentials with permissions at the location. Because these credentials must allow the Veriato Service to logon as a service with permissions both at the File Storage location and at the Veriato Server location, you may want to set up a special service account for Veriato to use at this point in the installation.
Can I install the software to many computers at the same time?
Yes, the Veriato Management Console allows you to find and select devices from Active Directory, Network Discovery, or an imported list. You may configure as many as you like (up to about 1,000) for a single, simultaneous Recorder installation. The devices are added to Recorder groups in the as you direct, where you can follow their Recorder installation progress and manage licensing, recording policy, and version updates en masse.
Will Veriato 360 record laptops that are not always connected to the network?
When a recorded laptop is on the network, the Recorder uploads recorded events regularly to the Veriato Server. When the laptop leaves the network (because the user is traveling), recording doesn’t stop. Any time the laptop is on and being used, events are captured and stored on the local drive. As soon as the laptop re-connects to the network (via local network, VPN, etc.), it “checks in” with the Veriato Server and uploads all stored recordings.
Can I re-configure the Veriato 360 Recorder (Client) installation on several computers at the same time?
Yes. The Management Console allows you to apply configuration changes to all computers in a Recorder group at once, even when computers are turned off.